Return & Refund Policy

Orders can be canceled within 24 hours if they have not yet been shipped.

No, opened or used test kits are not eligible for return.

For non-defective items, the customer is responsible for the return shipping costs.

If the product is defective or incorrect, please notify us within 30 days of receipt, and we will cover the return shipping costs.

Approved refunds are processed within 5-7 business days after we receive and inspect the returned item.

Any quality issues must be reported within 30 days to be eligible for a return and refund.

Halifax customers can expect delivery within 1-2 business days.

In the Atlantic Region (cities like Dartmouth, Sydney in NS; Moncton, Fredericton, Saint John in NB; and St. John’s in NL), delivery takes 2-3 business days.

Orders in major provinces such as Ontario, Quebec, British Columbia, Alberta, Manitoba, and Saskatchewan are delivered within 4 business days.

Yes, free shipping is available when you purchase ten or more kits.